# Reembolso solicitado

Acontece quando o cliente pede o reembolso utilizando a plataforma da Assiny. Uma solicitação de reembolso vai para a tela "Solicitações de reembolso". Nela é possível entrar em contato com o cliente para resolver a situação. 

{% hint style="info" %}
Caso nada seja feito com a solicitação de reembolso em até 72 horas, o reembolso é feito automaticamente para o cliente.
{% endhint %}

<pre class="language-json" data-overflow="wrap"><code class="lang-json">{
<strong>    "event": "request_refund",
</strong>    "data": {
        "offer": {
            "id": "0068e039-1234-1234-1234-936cb30af690",
            "name": "Nome da oferta",
            "type": "ENTRY",
            "recurrence": null,
            "amount": 600,
            "amount_client": 477,
            "amount_assiny": 123,
            "amount_with_tax": 600,
            "product": {
                "id": "d21d13e4-1234-1234-1234-4b28949d54bf",
                "name": "Nome do produto",
                "producer_name": "Nome do produtor"
            },
            "order_bumps": []
        },
        "transaction": {
            "id": "407670fd-1234-1234-1234-37592712d245",
            "project": {
                "name": "Nome do projeto",
                "id": "e3255bd0-1234-1234-1234-5502bfc68ae7",
                "organization": {
                    "name": "Nome da organização",
                    "id": "723a0f0a-1234-1234-1234-3c949b1d94df"
                }
            },
            "amount": 600,
            "fee_amount": 123,
            "net_amount": 477,
            "installments": 1,
            "currency": "BRL",
            "cycle": 1,
            "created_at": "2025-01-28T21:27:15.996979Z",
            "updated_at": "2025-01-28T21:28:25.122612Z",
<strong>            "status": "request_refund",
</strong>            "payment_type": "PIX",
            "additional_data": {
                "PIX": {
                    "qr_code": "000201321241226830014br.gov.bcb.pix2561api.pagseguro.com/pix/v2/D7738D55-5A63-41DE-B153-412312479927600016BR.COM.PAGSEGURO0136D7738D55-5A63-41DE-B153-7BC5A346679952048299530398654046.005802BR5922ASSINY INTERMEDIACAO D6014Belo Horizonte62070503***6304116E"
                },
                "BANK_SLIP": {
                    "url": null,
                    "barcode": null
                }
            },
            "smart_installment": null,
            "commissions": [
                {
                    "user": "Nome do produtor",
                    "amount": 477
                }
            ]
        },
        "client": {
            "id": "bc42628a-1234-1234-1234-2d715b64684b",
            "full_name": "Nicolas Ibraim Carvalho Silva",
            "first_name": "Nicolas",
            "last_name": "Silva",
            "email": "teste@gmail.com",
            "phone": "+5537998671111",
            "document": "10624821132",
            "address": {
                "street": "Rua Principal",
                "number": "111",
                "complement": "",
                "neighborhood": "Centro",
                "city": "Belo Horizonte",
                "state": "Minas Gerais",
                "country": "Brasil",
                "zipcode": "30573921"
            }
        },
        "metadata": {
            "utm_campaign": "direct",
            "utm_content": "direct",
            "utm_medium": "direct",
            "utm_source": "direct",
            "utm_term": "direct",
            "ip": "192.168.239.102",
            "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36",
            "url_parameters": {
                "fbclid": null,
                "fbp": null,
                "ip": "2804:14c:5b91:8859:4ce9:a6ba:52ee:22",
                "nodeId": "efihe0",
                "referrer": "direct",
                "saveCard": true,
                "trk_ad": "direct",
                "trk_adgp": "direct",
                "trk_cpg": "direct",
                "trk_src": "direct",
                "utm_campaign": "direct",
                "utm_content": "direct",
                "utm_medium": "direct",
                "utm_source": "direct",
                "utm_term": "direct"
            },
            "funnel_id": "ee892a61-1234-1234-1234-d1db4ea8a89b",
            "short_funnel_id": "fZPUOO",
            "node_id": "efih00",
            "event_source_url": "https://pay.assiny.com.br/fZPUOO/node/efih00"
        }
    }
}
</code></pre>